01373 453399

ABOUT US

Austins Contractors are a 3rd Generation Family Business based in Frome, Somerset and serving the whole South West.

As structural water care specialists for potable and raw water, Austins Contractors exemplify high industry standards, ensuring the longevity and efficiency of critical water infrastructure. Our reputation as a reliable and trusted partner is built on decades of expertise and a commitment to ongoing excellence.

We are focused on supporting the maintenance of potable and raw water infrastructure by safeguarding its integrity and functionality. We additionally provide grounds maintenance services including fencing, walling, landscaping, grass/hedge cutting, Small Scale Civils Works and general grounds maintenance. We are committed to keeping your surroundings pristine.

Several key factors differentiate us from our competition. Firstly, our unwavering commitment to delivering excellence in every aspect of our service. We understand the critical role that structural integrity plays in the longevity and safety of potable and raw water infrastructure, and we approach each project with the utmost professionalism and diligence.

Secondly, our holistic approach to structural repairs and maintenance, covering a comprehensive range of services from water structural maintenance to asset maintenance, positions us as a one-stop solution for our clients. We are trusted, what we say we will do, we do. We have streamlined project management process for our clients, and the people you see at the client meetings actually deliver the service. Trust and integrity are central to what we do – we have been trusted by Bristol Water for over 40 years so our structural maintenance meets the highest standards.

Core Values

Our Core Values are Quality, Knowledge and Trust. With our highly trained, flexible, and motivated workforce we are trusted by our clients to provide practical solutions that deliver value for money.

We aim to:

  • provide a trusted reliable service where family ethos and history is valued rather than a faceless corporate organisation.
  • continue the legacy of the founder and create a future for newer generations of the family.
  • provide secure employment for long serving staff.
  • deliver quality expertise with knowledge of the sector to clients who value technical excellence and dependable delivery.

As proactive problem solvers we use our industry experience to find resolutions. We are flexible for client needs, and can adapt to changing priorities through our responsive project management.

Recognised for our high level of technical competence, quality is assured with well trained and safety conscious operatives. We provide a fast resolution to enquiries and are well-structured for project delivery.

Delivery of Excellence

In a highly competitive industry, Austins excels through a combination of trusted time served staff, technical expertise, innovation, and a commitment to customer satisfaction. Our team of skilled professionals undergoes continuous training to stay ahead of industry trends and technological advancements. Our Achilles Verify accreditation scored 100% on a recent audit and was commended as far superior to many larger organisations. The utilities market is fast moving, and subject to ever more stringent regulation and new technologies. Being recognised by this pre-qualification system provides our clients with the highest standards of supply chain assurance.

Furthermore, our dedication to quality control and adherence to the highest safety standards set us apart from competitors. We invest in the latest equipment and technologies to ensure precision in our work, minimising disruptions and maximising efficiency. This commitment to excellence has resulted in loyal clients who repeatedly choose our services over competitors.

Development within the Business

Over the years, Austins Contractors has evolved from domestic housing maintenance to specialist water asset management. We have embraced change, incorporating advanced processes and technologies whilst working with expert partners to implement sustainable practices, reducing our clients environmental footprint and contributing to the broader goals of sustainability.

We proactively seek feedback from clients utilising valuable input to refine our quality management processes. Our culture of openness, friendly dialogue and culture of adaptability in the face of urgent client demand, positions us as leaders in our field but most importantly in the eyes of our clients.

Meet the team

Jordan Hill

Director

Jordan is the 3rd generation of the Austins family to work within the business and as director leads all company strategy, procedure and policies. He has worked in the Utilities sector for over 10 years and has a practical and pragmatic approach, making him ideal to solve any issues as they present themselves. Jordan has experience of multiple contract forms. With a career that has seen him transition from labourer, surfacing operative, foreman and contract manager he is well placed to deliver the trusted safety conscious service that clients expect.

Sarah Cann

Director

Sarah is the daughter of founder Monty Austin and has supported the business over many years.

She is a specialist in document management and leads the financial and administration aspects of the business. Sarah is keen to continue the legacy of service to clients as well as supporting long serving employees. Sarah is proud to create a future within the business for newer generations of the family.

Mike Matthews

Contract Manager

Mike is responsible for day to day operations as well as mobilising and managing the works within Austins. With 15 Years in the Potable and Raw water maintenance industry, he leads a team of seven confined-space trained dedicated operatives who move seamlessly between projects. Mike organises and attends site meetings. Ensures the quality of the works through robust programme management including schedules, planning and regular audit inspections.